Legal Requirments

Taxi Plus keeps all the records the UK legal system requires.

Drivers

An operator is required to keep at each centre specified in his licence a record containing the particulars set out of each driver who is available to him for carrying out bookings accepted by him at that centre:

a) his surname, forenames, address and date of birth
b) his National Insurance number
c) a photocopy of his driving licence
d) a photograph of him
e) the date on which he became available to the operator
f) the date on which he/she ceased to be available

These records must be preserved for 12 months from the date when the driver ceased to be available to carry out bookings.

If a driver becomes unavailable by virtue of that driver's unsatisfactory conduct in connection with the driving of a private hire vehicle the operator shall notify the Licensing Authority of that fact and the circumstances of the case within 14 days.

An operator is required to keep at each operating centre specified in his licence a record containing the particulars set out of each private hire vehicle which is available to him for carrying out bookings accepted by him at that centre:

a) the make, model and colour
b) the registration mark
c) the name and address of the registered keeper
d) if required, a copy of the MOT
e) a copy of the current certificate of insurance or certificate of security
f) the date on which the vehicle available to the operator
g) the date on which the vehicle ceased to be so available

These records must be kept for 12 months from when the vehicle ceased to be available to carry out bookings.

Bookings

Before the commencement of each journey at an operating centre specified in his licence an operator shall enter the following particulars of the booking referred to in regulation 10:

a) The date on which the booking is made and, if different, the date of the proposed journey.
b) The name of the person for whom the booking is made or other identification of him or if more than one person, the name or other identification of one of them.
c) The agreed time and place of collection or if more than one, the agreed time and place of the first.
d) The main destination specified at the time of booking.
e) Any fare or estimated fare quoted.
f) The name of the driver carrying out the booking or other identification of him.
g) If applicable, the name of the other operator to whom the booking has been sub-contracted and
h) The registered number of the vehicle to be used or such other means of identifying it as may be adopted

The operator must keep these records for six months.

Complaints

An operator is required to keep at each operating centre specified in his licence a record containing the particulars of any complaint made in respect of a private hire booking accepted by him at the centre and the particulars shown in (d) to (f) in relation to any other complaint made in respect of his undertaking as an operator at the centre:

a) date of the related booking
b) name of driver who carried out the booking
c) registration mark of vehicle used
d) name of the complainant and any address, telephone number or any other contact details provided by him
e) nature of the complaint
f) details of any investigation carried out and subsequent action taken as a result

These records must be retained for six months from when they were entered.

Lost Property

An operator is required to keep at each centre specified in his licence a record as set out of any lost property found:

a) at the centre of
b) any private hire vehicle used to carry out a booking accepted by him there :
(a) date it was found
(b) place where it was found and if it was found in a vehicle the registration mark of that vehicle
(c) destination of the item
(d) evidence to show that, where practical, an attempt was made to return the item to the owner and whether or not this was successful
(e) in the case of any unclaimed item which has been disposed of, how it was disposed of

In addition, an operator is required to keep at each centre specified in his licence a record, containing the particulars of any property reported to him at that centre as having been lost. The operator is required to keep the following particulars:

a) date reported
b) date of which it is alleged to have been lost
c) place where it is alleged to have been lost
d) description of the item and
e) evidence to show that, where practical, an attempt was made to find the item.

Records of lost property shall be preserved for six months

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